For Importers

All your legal entities and customs brokers in one personal account

Add all your legal entities

One personal account for all your legal entities engaged in import. Sign up, log in and add all your companies
Applications for all legal entities in one personal account, where you can send them to all your customs representatives
You no longer need to create several personal accounts and have multiple logins and passwords

Invite customs brokers

You can send invitations to all the brokers you cooperate with
Distribute applications for customs clearance between them
Brokers see only the orders you assigned to them

Customs clearance in one application

Create applications, send them to brokers

Create customs clearance applications and distribute them among the customs brokers you cooperate with
Brokers see only the orders you assigned to them
Add documents and follow the application process online

Follow the progress

The system displays the status of each application. It tells you whether all the necessary documents are collected and the goods are cleared
The application timeline will inform you about the arrival of cargo, its storage at the temporary warehouse, the progress of declaration processing, and important events related to its release
The user-friendly interface provides a complete picture of all processes

Transparent processing of customs declaration

Track all details and events on processing of customs declaration
All data is automatically uploaded to the system via integration with STM and Alta-Soft electronic declaring services
Respond promptly to customs requests
Download the declaration directly from the system

Improved planning and consistency

Plan your finances

Estimate in advance the customs value of goods and transportation costs, plan payments to the account of the Federal Customs Service
Our integrated customs fees calculator allows you to make a preliminary calculation in your desired currency even before preparing declaration
The system calculates the environmental charge
Provide access to your personal account for the financial staff. They will be able to review the customs fees and environmental charge independently

Chat communication on each application

Interaction between members takes place in the internal messenger. It helps you work on each application separately:

Request documents
Privacy is ensured for each application. Data posted in the messenger is available only to its members
Communication history is saved in the messenger

Optimize your processes, simplify your work

An archive of documents is secured in your personal account

Minimize the risk of document loss due to employee termination, computer failure, and loss of data stored on different sources
The documents will be available to you at any time, and the convenient filter system will help you quickly find the necessary ones
The documents will only be available to you and the broker working on your application
All data is stored on a secure server. It is not a cloud where any public user can get a link to the data

Create a goods base

Add goods to the stock item catalogue
Upload all permits and relevant certificates of compliance
Use all saved documents and data in future applications. You will not need to upload them again

The platform ensures transparency of customs clearance requests from the moment of cargo shipment to the issuance of the declaration and cargo delivery. You can participate in all processes and plan your activities yourself.

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MyCustoms Rates

Importer

Unlimited number of legal entities
Unlimited number of applications
Unlimited number of containers in application
Unlimited number of added employees

0RUB/month

FAQ

Is there a trial period for MyCustoms?

You can use MyCustoms for free. Sign up and start using it today.

I am clearing my cargo independently, how should I use MyCustoms in this case?

In this case you will need to sign up in the system as a customs representative.

I have several legal entities to import goods, do I need to have two personal accounts?

No, you can register several companies to one personal account for further creation of applications from different legal entities.

Can one company have several users (employees)?

Each company can register an unlimited number of employees in MyCustoms.

My representative is not in the system, how should I get started in MyCustoms?

MyCustoms is a closed system that requires all members to sign up. Therefore, to use the platform fully, you need to send your partner a link inviting them to sign up in MyCustoms.

Does the system provide service for freight forwarders?

At present, you cannot add a freight forwarder as a legal entity. This service is planned to be included in future updates. If you are a freight forwarder and want to connect to MyCustoms, leave a request and we will notify you about the possibility of registration.

Can I be confident that my data is secured while using MyCustoms?

Any questions? You can ask them via the form below. Our employee will contact you to answer them. You can also request a presentation that demonstrates the capabilities of the platform, and we will be happy to answer your questions